Customer Relationship Management Consulting & Development
Our Team –
DonRiver has a team of experienced professionals that are well equipped to assist you with all of your Customer Relationship Management needs.
DonRiver consultants can help you to meet your objectives by:
- Honing in on the specific business challenges that need to be addressed
- Reviewing your current business processes and identifying areas that would benefit through improved system interaction and automation
- Defining new business processes where applicable based on our industry experience and knowledge
- Designing a CRM system that will serve as an enabler for an improved customer experience
- Performing iterative system development and configuration, allowing stakeholders to perform hands-on testing and provide feedback & input at every step along the way
Our CRM consultants are experts in working with SugarCRM. We possess a deep understanding of SugarCRM’s modules and are adept at configuring and customizing SugarCRM to suite the needs of our clients.
Our Services –
In today’s competitive business environment, delivering an unparalleled customer experience is of utmost importance. Managing customer interaction from initial contact through to everyday support needs to be informed and consistent. An intelligent Customer Relationship Management approach is at the heart of many successful endeavors. Businesses turn to DonRiver for business consulting and software development services that help them to achieve their
CRM objectives.
DonRiver specializes in:
- Analyzing your business requirements and existing processes
- Designing cohesive CRM Business and System Processes
- Development of your CRM solution, performing configuration and customizations to ensure that the solution is best fit for your organization
- Supporting your CRM solution and evolving it as your business evolves
- Migrating and converting your existing data from legacy systems in order to maximize on previous investments and provide a successive solution
We have worked closely with leading organizations to design and build world-class CRM solutions.
We specialize in CRM solutions that align with the Mobile Financial Services, Telecommunications, and Shipping & Logistics industries. Our knowledge of these industries coupled with our experience makes DonRiver the company of choice for helping with your CRM initiatives.
Our Centre of Excellence –
DonRiver maintains a SugarCRM development lab and center of excellence in Toronto, Canada. Our
proficient team combined with our modern infrastructure enables us to provide an unparalleled level of service to our clients. We maintain our environments within a state of the art data center close by to our downtown office, and are able to provision functional development, staging, and production environments for our client projects quickly and efficiently, allowing development and proof–of–concept initiatives to begin without delay.
Our center of excellence helps our customers to:
- Reduce overall risk and time for delivery of their SugarCRM Solutions
- Eliminate infrastructure and hosting headaches associated with on-premise installations
- Achieve peace-of-mind in knowing that their customer information is not out in the ‘cloud’
- Implement functional CRM solutions that fit the needs of their organization
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