Shipping & Logistics CRM Platform

Many independent shipping & logistics providers are operating their sales and order management processes on outdated legacy systems and rely on manual processes to fulfill, track, and manage sales quotes and job orders. In a competitive industry such as this, speed, efficiency, and customer relationships are imperative.

DonRiver’s Shipping & Logistics CRM Platform combines a world-class customer relationship management system with a sleek order management solution that is perfectly fit for small to medium shipping & logistics providers.

Shipping & Logistics CRM Platform Benefits:

• Reduction in operational costs, achieved through automation of manual intensive tasks, such as price comparisons, repetitive data entry, and manual calculations
• Improved customer relations achieved through more efficient customer interactions, easy to access customer information, and customer history; all available in a consolidated manner
• Easy to use, accessible, and real-time system facilitates on-time delivery and increased handling capacity by personnel
• Improved management views on specific accounts and account activities enabling targeted sales and marketing activities

Shipping & Logistics CRM Platform Features:

• Scalable and flexible order management process, enabling each client to customize the solution fit their needs
• Seamless integration between SugarCRM and a standards-based order management solution, enables presentation through a single easy–to–use web–driven portal which can be accessed by any employee across the world
• Key capabilities include:
  • Management of existing and new customers
  • Creation, tracking, and management of orders (as well as inventory)
  • Management of internal operations and workflow
• Built using industry-leading SOA practices andcutting-edge technologies such as J2EE, BPEL, and WebServices, thus ensuring that the solution willremain scalable and customizable over the long-term